Leading the cause for dedicated customer satisfaction in the logistics and maritime industry, Meridian Port Services Ltd (MPS) has joined the world to celebrate its stakeholders.

By ensuring the right blend of world class technology and people, MPS seeks to fulfil its mission which is to offer port services of excellence for the benefit of Ghana and its hinterland’s socio-economic development.

Madam Agnes Avorgah, the Customer Service Manager while delivering a message during a meeting with Port Community Stakeholders, affirmed that the celebration of the Customer Service Week was to highlight the significance of customer service whilst recognizing the people who serve and support customers daily.

“I urge all stakeholders to take advantage of the facilities that MPS had made available to facilitate cargo processing such as the digital payment platforms and bank partnerships allowing for customers to make their payments with convenience. Again, it is important to remember that MPS Terminal 3 works 24 hours, 7 days of the week, we are always available to serve you. This action reduces congestion which allows Freight Forwarders and Truckers to maximize the day and save costs during rush hour.”

Sharing his thoughts on customer appreciation, The Chief Finance Officer of MPS, Mr. Thomas Bulow stated that MPS holds its customers in high esteem.

“For us celebrating customers is not an event but a culture evident in the year-on-year investments that Shareholders make for the benefit of both our internal and external customers. By combining our culture of innovation and outstanding employee experience with the latest technology we can deliver the best customer experience.”

The Chief Executive Officer of MPS, Mr. Mohamed Samara indicated that MPS has come a long way in service delivery and has been the proud recipient of testaments that lend credence to the many years of consistent effort to enhance service delivery in the Tema Port.

He expressed appreciation to staff and stakeholders for their dedication and contribution to the successes chalked and indicated that the strides made in the customer satisfaction journey over the years could not have been possible without the support and commitment of staff and various stakeholders.

Customer Service Week is an annual global event celebrating the people who make customer service happen in the month of October.

For this year’s Customer Service Celebration, MPS has dedicated the month of October to engage customers of different categories to further enhance its service towards customers.