Tema, Ghana – February 15, 2024

On Friday, stakeholders and port users will be introduced to a cutting-edge service within the MPS Terminal 3 facility at the Tema Port.

This state-of-the-art customer service centre represents MPS’s ongoing commitment to enhancing the overall customer experience. Featuring innovative design elements, including self-service booths and a responsive call centre, the facility ensures swift and real-time responses to customer inquiries.

Moreover, all online platforms have been optimised to facilitate convenient online transactions for customers. Situated at MPS Terminal 3 common-user facility within the building that houses all the statutory authorities and regulatory bodies, including the Customs Division of the Ghana Revenue Authority, Food & Drugs Authority, Ghana Standards Authority, and a dedicated banking hall. This integrated approach fosters seamless solutions for stakeholders.

MPS has long been at the forefront of digitalising cargo clearance processes, introducing innovative paperless systems to streamline operations. Notably, the existing PAYGATE platform facilitates invoice generation, while the Truck Appointment System (TAS) enables online booking of desired time slots for the receipt and delivery of containers.

Madam Agnes Avorgah, Customer Service Manager at MPS, emphasised that the centre’s opening echoes the company’s firm commitment to enhancing business transactions for customers, showcasing MPS’s enduring relevance and long-term impact in Ghana and the sub-region. All functions previously available at the former location, such as invoice generation, truck appointments, company registration, and Gate Entry Pass processes, will continue at the new service centre.

Commenting on the centre’s opening, Mr. Steen Larsen, Chief Finance Officer, noted that this move aligns with the company’s vision of creating a bold new digital world. He added that ongoing considerations include fully harnessing Business Intelligence tools to expedite and enhance service provision.

ADDED VALUE

Meridian Port Services Ltd.’s competencies have flourished in recent years, marked by strategic business growth initiatives, and increased investment across all facets of the company. Additionally, consistent engagement with stakeholders throughout the port environment has been paramount.

To complement these efforts, the company’s human resources have undergone significant transformation through rigorous training, resulting in agile, self-managed, highly engaged teams capable of adapting and responding swiftly to change. This empowerment has enabled MPS to establish a framework that not only delivers superior customer experiences but also fosters an environment conducive to employee growth and fulfilment.

In encouraging stakeholders to adhere to safety protocols within all common user areas, Mr. Charles Osafo, Assistant Operations Manager – Stakeholder Engagements, highlighted the importance of dialogue in overcoming challenges and finding mutually satisfactory solutions. He expressed gratitude to all port stakeholders for their loyalty and ongoing support.

With a persistent focus on exceptional service and convenience, this new facility is poised to provide customers with relevant information, enabling them to find tailored solutions that maximize productivity and efficiency.