Meridian Port Services Ltd. (MPS) marked the 2025 Customer Service Week with a dynamic stakeholder engagement event themed “A Satisfied Customer: Our Success Story.” The celebration brought together key stakeholders, customers, and management to reaffirm MPS’s unwavering commitment to service excellence, innovation, and sustainable infrastructure development.

Mr. Mohamed Samara, Chief Executive Officer of MPS, led the event with a presentation on the significant infrastructure upgrades undertaken to support the company’s service excellence agenda. He emphasized that customers are not merely beneficiaries but active partners in MPS’s innovation journey, and he reaffirmed the company’s dedication to delivering world-class port services.

As part of these efforts, MPS has completed several major infrastructure projects designed to enhance terminal capacity and operational efficiency. An additional 270,000 m² of yard space has been developed, bringing the total operational yard area to 1,270,000 m² on reclaimed land. To ensure uninterrupted operations, the terminal’s power backup capacity has been upgraded from 12 MVA to 25.5 MVA, reinforcing operational resilience. In addition, an empty container inspection platform is under development to streamline inspection procedures and reduce vessel and truck turnaround times.

Mr. Steen Larsen, Chief Finance Officer of MPS, presented ongoing digital transformation initiatives, highlighting projects aimed at streamlining customer interactions and improving overall operational efficiency.

In line with its customer-focused strategy, MPS has rolled out several new service delivery enhancements in 2025. A 24-hour Service Call Centre has been established to support H.E. President John Mahama’s 24-hour economy vision, ensuring round-the-clock customer support. Six ultra-modern self-service booths have been installed at the Customer Service Office to empower customers to manage transactions independently and conveniently. Furthermore, a real-time feedback system has been deployed, enabling customers to share their experiences immediately after service. This system provides valuable insights into customer needs and expectations, helping MPS identify areas for timely improvement and reinforcing its commitment to responsive service delivery.

During the engagement, customers had the opportunity to ask questions and received direct, relevant responses from the MPS Management Team, a clear demonstration of the company’s customer-centric culture.

In a major announcement, Mr. Samara revealed that MPS has gone beyond its operational mandate by advocating for and committing to finance the construction of an 8-lane expressway to ease traffic congestion around the port and seamlessly connect the Tema Port enclave to the Accra–Tema Motorway.

Commitment to Sustainability

The event also showcased MPS’s significant progress on its decarbonisation journey, with the rollout of an intensive plan to accelerate the company’s environmental goals. As part of this initiative, MPS has deployed a fleet of electric equipment, including 20 terminal trucks, 3 empty handlers, and 6 electric light vehicles, marking a bold step towards greener port operations. These actions reflect MPS’s alignment with global sustainability efforts and its leadership role in driving environmentally responsible port development.

The celebration concluded with a guided tour of the terminal, offering stakeholders a first-hand view of the latest infrastructural and operational advancements across the facility.